Returns & Refund Policy

You have the right to cancel your order within 14 days from the day you receive your product. If you choose to cancel your order you must notify us about the cancellation, you have 14 days to return the item/items. You can cancel your order by refusing the delivery by the Carrier.

To return your order the packaging and product must appear in perfect condition and be completely unused so the product still can be sold. If the returned order differs from the above, we reserve the right to make a partial refund.

If you cancel your order within 14 days, we will refund all your payments for the order including shipping costs. The money will be refunded with the same payment method you used for payment of your order.

You must contact our support at lumabeardads@gmail.com before returning goods, as the processing of your return case may otherwise be delayed.

If you are returning your order after the 14-day period from when you received your order, you must pay for the return of your order. A £10 handling charge will be deducted from the original cost of your order. Orders must be returned using a Tracked or Signed for Service for Proof of Delivery of your returned order. If you choose to use a Non-Tracked or Signed for Service to return your order and it gets lost you will receive your refund.

If the product is faulty you will be issued with a replacement or a full refund. If you are returning faulty items you will be sent a paid postage label. Please ensure your item is adequately packaged with a copy of the Returns note stating clearly the reason for the return on the returns note.

For reasons of hygiene and safety we are unable to accept the return of the Beard Oil if it has been used.

Return address:

Luma Mens Grooming

PO Box 763

OL16 9RD